Case study
HealthConnect
Automated appointment booking system and AI patient management.
AI & ChatbotsMarketing Strategy
- Scope
- Health · Automation · CRM
- Year
- 2024–2025
Product & responsive views
Patient-facing journeys with automation: booking, reminders, and lightweight CRM alignment for a healthcare operator.
Challenge
High inbound volume on phone and chat; staff needed deflection without losing the human tone patients expect.
Solution
Guided self-serve booking, reminder automations, and structured handoff to staff when human judgment is required.
Outcomes
- Reduced repetitive scheduling calls
- Higher show-up rates with reminder loops
- Traceable funnel from channel to appointment
Tech stack
Next.jsMessaging automationSchedulingPrivacy-aware design